Zendesk

At Zendesk we’re on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. We show companies how to unlock the power of everyday customer interactions so they can make those experiences extraordinary.

And you know what? This work is important, because we’re all customers. We believe life is a little bit better when the customer experiences we all share are painless, frictionless, and more helpful.

Xsolla offers two Zendesk integrations: (1) Zendesk Chat links Xsolla Login users to Zendesk visitors via JWT for player identification, and (2) Zendesk ticket sharing syncs support tickets between your Zendesk and Xsolla support.

When a player contacts support, agents can instantly identify them by their Xsolla account, reducing resolution time, improving satisfaction, and keeping paying players from churning due to unresolved issues.